Responsible Gaming
at fg99
fg99 is committed to providing a safe, fair, and transparent gaming environment for all players across Bangladesh. This page outlines the tools, resources, and policies we have put in place to help you stay in control of your play.
Our Commitment to Responsible Gaming
At fg99, responsible gaming is not a checkbox — it is a foundational principle that shapes how we design our platform, how we interact with players, and how we make decisions as a business. We believe that gambling, when approached responsibly and in the right spirit, is a legitimate and enjoyable form of entertainment. Our role is to make sure it stays that way for every player in Bangladesh who chooses to play with us.
We understand that gambling carries inherent risks. For the vast majority of our players in Dhaka, Chittagong, Sylhet, Khulna, and across Bangladesh, those risks are managed comfortably as part of recreational play. However, we also recognise that for a minority of individuals, gambling can become a problem that affects their finances, relationships, and wellbeing. fg99 takes this reality seriously and has invested in a comprehensive set of player protection tools, staff training protocols, and support escalation pathways to address it.
Our responsible gaming framework is built on four pillars: prevention (keeping at-risk players from developing problems through proactive tools and limits), detection (monitoring behavioural signals that may indicate problem gambling), intervention (reaching out to players who show concerning patterns and offering support), and support (connecting players with professional help resources when they need it most).
Every fg99 player benefits from this framework, whether they are aware of it or not. Our systems work quietly in the background to keep play fair, safe, and within healthy limits. This page explains the specific tools and policies that make up our responsible gaming commitment, and how you as a player can make use of them.
Player Wellbeing First
fg99's responsible gaming systems run 24/7, monitoring play patterns and flagging accounts that may benefit from intervention — always with the player's best interest at heart.
Full Player Control
From deposit limits to complete self-exclusion, every fg99 player has the tools to define their own boundaries. Limits are applied immediately and cannot be reversed without a cooling-off period.
24/7 English Support
Our English-language support team is available around the clock, including Eid and all Bangladeshi public holidays, to assist with any responsible gaming request or concern you may have.
Spend Tracking
Your fg99 account dashboard provides a clear record of your deposits, withdrawals, and net gaming spend over any time period, so you always have an accurate picture of your activity.
Marketing Opt-Out
Players can opt out of all promotional communications from fg99 at any time. We will never send bonus offers or promotional emails to players who have opted out or who are under a self-exclusion arrangement.
Secure & Private
All responsible gaming requests — including self-exclusion and limit adjustments — are handled with strict confidentiality. Your data is SSL-secured and never shared with third-party marketers.
Age Restriction & Verification 18+
fg99 operates a strict minimum age policy. No person under the age of 18 years may register an account, make a deposit, or participate in any game or betting activity on the fg99 platform. This policy applies to all players in Bangladesh without exception.
How We Enforce the 18+ Rule
Age verification is built into the fg99 registration process. At sign-up, all players are required to confirm that they are 18 years of age or older. Following registration, all accounts are subject to Know Your Customer (KYC) verification, during which we review identity documents — such as your Bangladeshi National Identity Card (NID) or passport — to confirm your date of birth.
Accounts that cannot be verified as belonging to a player aged 18 or above will be suspended pending further review, and any winnings generated during an unverified period may be withheld until verification is complete. In cases where a player is confirmed to be under 18, their account will be permanently closed and all deposits returned in accordance with our terms.
Protecting Minors
We strongly encourage parents and guardians in Bangladesh to use internet filtering and parental control software to prevent minors from accessing online gambling sites. If you believe a person under 18 has registered on fg99, please contact us immediately at and we will investigate and act without delay.
Recommended filtering tools include family safety features available on Android and Windows devices, which are widely used across Bangladesh. Mobile networks including Grameenphone, Robi, and Banglalink also offer parental control features that can be used to restrict access to gambling websites on mobile data connections.
Strictly No Under-18s
Registering on fg99 while under 18 is a violation of our Terms & Conditions. Underage accounts will be closed and deposits returned. Winnings generated by underage players will be forfeited.
KYC Verification Documents
- Bangladeshi National Identity Card (NID)
- Passport (valid, any nationality)
- Bangladeshi driving licence
- Birth registration certificate (supplementary)
Player Protection Tools
fg99 provides every registered player with a suite of self-management tools accessible through your account settings or by contacting our support team. These tools are designed to give you full control over how, when, and how much you play.
Deposit Limits
Set a maximum daily, weekly, or monthly deposit ceiling in Bangladeshi Taka. Once your limit is reached, no further deposits can be made until the period resets.
Instant EffectTime-Out
Take a short break from gambling by activating a time-out period of 24 hours, 7 days, or 30 days. Your account is temporarily locked for the duration you select.
Immediate LockSelf-Exclusion
Request a longer-term exclusion of 6 months, 1 year, 3 years, or indefinitely. Self-exclusion is a serious commitment — reinstatement requires a formal review process.
Cooling-Off RequiredReality Check
Enable session duration reminders that notify you every 30, 60, or 90 minutes of active play. Each notification shows your session duration and net activity for that session.
ConfigurableDeposit & Spending Limits
One of the most effective ways to keep your gambling within healthy boundaries is to set a firm deposit limit before you start playing. fg99 makes this straightforward through a limit-setting feature available in your account settings. Limits can be set in Bangladeshi Taka (৳) and applied across daily, weekly, or monthly periods.
How Deposit Limits Work
When you set a deposit limit on fg99, the system immediately enforces a ceiling on the total amount you can deposit during the chosen period — regardless of your payment method (bKash, Nagad, Rocket, Upay, or bank transfer). If you attempt a deposit that would take you over your limit, the transaction will be declined and you will be notified of your remaining deposit allowance for the period.
Reducing a limit takes effect immediately, with no waiting period. This ensures that you can tighten your controls at any time without delay. Increasing a limit, however, is subject to a mandatory 7-day cooling-off period before the new higher limit comes into effect. This friction is intentional — it gives you time to reconsider whether an increase is truly in your best interest.
Session Loss Limits
In addition to deposit limits, fg99 also offers session-based loss limits. You can specify a maximum amount in ৳ that you are willing to lose in a single session. When that threshold is reached, you will be automatically logged out and unable to re-enter the platform for a configurable cooling-off period of between 1 and 24 hours.
Setting or Adjusting Your Limits
Limits can be set directly from your account settings panel after logging in, or by contacting our support team at . Our support team can apply a limit to your account within minutes of receiving your request and will confirm the change by email.
Limit Types Available
- Daily deposit limit (৳)
- Weekly deposit limit (৳)
- Monthly deposit limit (৳)
- Session loss limit (৳)
- Wager / bet size limit (৳)
Increasing Limits
Requests to increase an existing limit are subject to a mandatory 7-day cooling-off period. This delay is in place to protect you and cannot be waived under any circumstances, including by contacting support.
Self-Exclusion
Self-exclusion is the most comprehensive player protection tool available on fg99. When you self-exclude, your account is fully suspended for the duration of your chosen exclusion period. You will not be able to log in, deposit, place bets, or access any part of the fg99 platform until the exclusion period has expired and a formal reinstatement review has been completed.
Available Exclusion Periods
fg99 offers the following self-exclusion periods:
- 6 months — suitable for players who need a meaningful break to reassess their relationship with gambling.
- 1 year — a longer pause for players who feel their play has been problematic over an extended period.
- 3 years — for players who want a long-term removal from the platform while retaining the option to return in the future.
- Indefinite / permanent — for players who wish to close their fg99 account permanently with no option to return. This is irreversible.
What Happens During Self-Exclusion
Once a self-exclusion is active, fg99 will take the following actions immediately:
- Your account will be locked and login access suspended.
- Any pending bets placed before the exclusion was applied will be settled normally; winnings will be credited to your account balance for withdrawal.
- Your account balance will be made available for withdrawal within 5 business days.
- All promotional and marketing communications from fg99 will cease immediately.
- Your account details will be flagged to prevent re-registration under the same identity during the exclusion period.
How to Request Self-Exclusion
To request self-exclusion, email with the subject line "Self-Exclusion Request" and include your registered account details and preferred exclusion period. Our team will process your request within 24 hours and send a confirmation. Self-exclusion can also be initiated directly from your account settings for immediate effect.
Reinstatement After Self-Exclusion
Following a time-limited self-exclusion (6 months, 1 year, or 3 years), reinstatement is not automatic. You must submit a written reinstatement request to . Our responsible gaming team will conduct a brief review before reactivating your account. There is a mandatory 7-day reflection period between your reinstatement request and account reactivation. Indefinite exclusions cannot be reversed.
Exclusion Periods
- 6 months
- 1 year
- 3 years
- Indefinite (permanent)
Request Self-Exclusion Now
Email our team at
[email protected]
with subject line:
"Self-Exclusion Request"
We process all requests within 24 hours.
Recognising Problem Gambling
Problem gambling can develop gradually and is often difficult to recognise from the inside. The following signs may indicate that your gambling has moved beyond healthy recreation and may be becoming a problem. If several of these apply to you, we strongly encourage you to use the self-exclusion or limit tools on this page, or to seek professional support.
Spending more money on gambling than you can comfortably afford, or more than you originally intended.
Chasing losses — continuing to bet in an attempt to recover money you have already lost.
Gambling to escape stress, anxiety, depression, or difficult emotions rather than for entertainment.
Lying to family members, friends, or colleagues about the extent of your gambling activity or losses.
Borrowing money, selling personal belongings, or neglecting household bills in order to fund gambling.
Feeling restless, irritable, or anxious when you are not gambling or when you try to cut down.
Gambling consuming increasing amounts of your time, to the detriment of work, family, or social life.
Making repeated unsuccessful attempts to control, cut back, or stop gambling entirely.
Needing to bet larger and larger amounts to get the same level of excitement or enjoyment.
If you recognise several of the signs above in your own behaviour, please do not wait. The sooner you take action, the easier it is to regain control. fg99 does not judge — our team is here to help, not to penalise. Contacting us about a gambling problem will not result in any adverse action against your account beyond the protective measures you request.
Self-Assessment
The following questions are intended to help you honestly assess your relationship with gambling. This is not a clinical diagnostic tool — it is a starting point for reflection. Answer each question honestly and consider whether your answers indicate a need to use the protection tools available on this page.
Responsible Gaming Self-Assessment
Ask yourself the following questions honestly. If you answer "yes" to three or more, consider contacting our support team.
What Your Answers Mean
- 0–2 "yes" answers: Your gambling appears to be within a manageable recreational range. Continue to monitor your play.
- 3–5 "yes" answers: Some warning signs are present. Consider setting deposit limits or activating a time-out period.
- 6+ "yes" answers: Your gambling may be causing significant harm. Please contact our support team or consider self-exclusion immediately.
You Are Not Alone
Problem gambling affects people from all walks of life across Bangladesh and around the world. Reaching out for help is a sign of strength, not weakness. fg99's support team is here for you 24/7, every day of the year.
Support & Help Contacts
If you feel that gambling is affecting your wellbeing, the most important step is to reach out. Whether you contact fg99 directly or seek independent support, help is available. You do not need to be in crisis to ask for assistance — early intervention is always the most effective approach.
Contacting fg99 Responsible Gaming Support
The fg99 responsible gaming team is staffed 24 hours a day, 7 days a week, 365 days a year including all Bangladeshi public holidays such as Eid ul-Fitr, Eid ul-Adha, Victory Day (16 December), Independence Day (26 March), and Pohela Boishakh. All communications are handled in English and are treated with strict confidentiality.
To contact our responsible gaming support team, email with one of the following subject lines depending on the nature of your request:
- "Self-Exclusion Request" — to suspend your account for an extended period.
- "Time-Out Request" — to take a short break of 24 hours to 30 days.
- "Deposit Limit Request" — to set or reduce your deposit limit.
- "Responsible Gaming Concern" — for any other concern about your gambling behaviour or account activity.
- "Account Closure" — if you wish to permanently close your fg99 account.
We will acknowledge your email within two business hours and action all responsible gaming requests the same day they are received, in order of urgency. Self-exclusion requests are always treated as the highest priority.
Independent Support Resources
fg99 encourages any player who feels they may have a gambling problem to seek independent professional support alongside the tools we provide. While fg99 does not endorse specific third-party organisations, we encourage you to search for reputable gambling support services operating in Bangladesh or internationally that can provide confidential counselling, financial advice, and peer support from professionals who specialise in gambling-related harm.
Discussing your concerns with a trusted family member, friend, or community leader can also be a valuable first step. In Bangladesh, community and family support networks play an important role in mental health and recovery — you do not have to face this alone.
fg99 Responsible Gaming
Available 24 hours a day, 7 days a week
Bangladesh Standard Time (UTC+6)
[email protected]
Response within 2 business hours for all responsible gaming requests.
Quick Reference
- Set deposit limits via account settings
- Activate time-out from account settings
- Request self-exclusion by email
- Opt out of marketing via account settings
- Review your play history in account dashboard
- Contact support for permanent account closure
Play Smart. Stay in Control.
fg99 offers world-class casino games and cricket betting for players across Bangladesh — all within a safe, responsible environment. Set your limits, play within your means, and enjoy the experience. 18+