fg99 Frequently
Asked Questions

fg99 requires a valid government-issued identity document to complete KYC verification. Accepted documents include your Bangladeshi National Identity Card (NID), a valid passport, or a Bangladeshi driving licence. You may be asked to submit a clear photo or scan of the document along with a selfie. KYC is typically reviewed within 24 hours on business days.

If you cannot log in to fg99, first check that your username and password are correct and that Caps Lock is not active. Use the "Forgot Password" option on the login page to reset your password via your registered email or mobile number. If the problem persists, contact fg99 support at [email protected] with your registered email or username and our team will investigate within a few hours.

No — fg99 permits only one account per person. Registering multiple accounts is a violation of our Terms and Conditions and may result in all associated accounts being suspended and balances forfeited. If you have accidentally created a duplicate account, contact support immediately at [email protected] to have it resolved without penalty.

To permanently close your fg99 account, email [email protected] with the subject line "Account Closure Request" from your registered email address. Include your username and the reason for closure. Any remaining balance will be returned to your preferred withdrawal method within five business days. Note that permanent closure is irreversible; if you are considering closing due to problem gambling, we encourage you to explore self-exclusion first.

Yes — fg99 offers a full range of betting markets on BPL (Bangladesh Premier League) matches, including match winner, top batsman, total sixes, over/under run totals, and live in-play betting. Markets are typically published 48 hours before each match and odds are updated in real time. fg99 also covers IPL, T20 World Cup, ICC tournaments, and all international Bangladesh Tigers fixtures.

fg99 hosts hundreds of slot games from leading providers including Pragmatic Play, NetEnt, Microgaming, and Spribe. Titles range from classic three-reel slots to modern video slots with bonus rounds, free spins, and progressive jackpots. Popular titles include high-volatility options for experienced players and low-volatility games for casual play. The full catalogue is accessible from the Slots section of the fg99 platform.

fg99 is committed to fair play. All casino games on the platform use certified Random Number Generator (RNG) technology provided by third-party game studios, ensuring that outcomes are statistically random and cannot be manipulated. Live casino games are streamed from professional studios operated by providers such as Evolution Gaming and Ezugi. fg99 displays the RTP (Return to Player) percentage for all slot titles so players can make informed choices.

Yes — fg99 is fully optimised for mobile play on both Android and iOS devices. The platform runs directly in your mobile browser with no app download required. The mobile interface is responsive and adapts to all screen sizes, from budget Android handsets to flagship smartphones. All games — slots, live casino, and sports betting — are accessible in full from mobile devices with a stable internet connection.

RTP (Return to Player) varies by slot title on fg99 but typically ranges from 94% to 97% for games from major providers. High-RTP titles from Pragmatic Play and NetEnt often sit at 96% or above. The RTP figure represents the theoretical long-run return across millions of spins and does not guarantee individual session results. fg99 displays the RTP prominently on each game's information panel.

fg99 operates as an online gaming platform serving Bangladesh-based players and is committed to providing a safe, transparent, and fair gaming environment. The platform uses SSL encryption to protect all player data and financial transactions. While players are encouraged to familiarise themselves with their own local regulations, fg99 takes every reasonable measure to ensure platform security, fair play certification, and responsible gaming compliance.

fg99 uses industry-standard 256-bit SSL encryption on all data transmission between your device and our servers. Player financial data — including bKash and Nagad transaction details — is never stored in plain text and is handled in accordance with our Privacy Policy. fg99 does not sell or share personal data with third-party marketers. For full details on data handling, please review the Privacy Policy page on the fg99 website.

The minimum age to register and play on fg99 is 18 years. This is a strict policy with no exceptions. All players are required to confirm their age at registration, and identity verification (KYC) is used to confirm date of birth before withdrawals are permitted. Any account found to belong to a person under 18 will be immediately closed and deposits returned. fg99 takes underage gambling seriously and encourages parents to use parental control tools.

To self-exclude from fg99, email [email protected] with the subject line "Self-Exclusion Request" and include your registered username and preferred exclusion duration — options are 6 months, 1 year, 3 years, or indefinite. Self-exclusion can also be initiated directly from your account settings for immediate effect. During an active self-exclusion, you will not be able to log in, deposit, or receive any promotional communications from fg99.

fg99 customer support is available 24 hours a day, 7 days a week, including Eid and all Bangladeshi public holidays. The primary support channel is email at [email protected]. All support communications are handled in English. Responsible gaming requests — such as self-exclusion, deposit limits, and account closure — are treated as highest priority and acknowledged within two business hours.