fg99 Privacy Policy
This Privacy Policy describes how fg99 collects, uses, stores, and protects the personal information you provide when using our online casino and sports betting platform. We are committed to handling your data with the same level of trust and professionalism that defines everything we do at fg99.
Information We Collect
When you interact with the fg99 platform — whether registering an account, making a deposit, placing a bet, contacting support, or simply browsing our website — we may collect certain categories of personal information about you. This section explains precisely what we collect and through which means.
Information You Provide Directly
At the point of account registration, fg99 collects the following information that you supply voluntarily:
- Full legal name: As it appears on your Bangladeshi National Identity Card (NID), passport, or driving licence.
- Date of birth: Collected to verify that you are 18 years of age or older, in compliance with fg99's age restriction policy.
- Bangladeshi mobile number: Used for account verification, transaction confirmations, and support communications.
- Email address: Used for account notifications, promotional communications (where you have opted in), and formal correspondence.
- Identity documents: Copies of your NID, passport, or driving licence submitted during Know Your Customer (KYC) verification.
- Payment information: bKash account numbers, Nagad wallet numbers, Rocket mobile banking details, bank account numbers (Dutch-Bangla Bank, City Bank, BRAC Bank, Islami Bank, Sonali Bank), and Visa/Mastercard card details as applicable to your chosen deposit and withdrawal method.
Information Collected Automatically
In addition to information you provide directly, fg99 automatically collects certain technical data when you access the platform:
- IP address: Used for geolocation verification, fraud detection, and access control.
- Device information: Device type, operating system version, browser type and version, screen resolution, and device identifiers.
- Session data: Login timestamps, session duration, pages visited, games played, bets placed, and navigation patterns within the platform.
- Connection data: Internet service provider (ISP) details, including Grameenphone, Robi, Banglalink, and Teletalk mobile network identifiers where applicable.
- Cookies and tracking data: See Section 5 (Cookies & Tracking Technologies) for full details of our cookie practices.
Data Categories Summary
- Identity data (name, DOB, NID)
- Contact data (mobile, email)
- Financial data (payment methods)
- Technical data (IP, device, session)
- Transactional data (bets, deposits)
- Communications data (support logs)
Your Data Is Secure
All personal data collected by fg99 is stored on SSL-secured servers with access restricted to authorised personnel only. We do not sell your personal data to third parties.
How We Use Your Data
fg99 uses the personal information it collects for specific, defined purposes. We do not use your data for any purpose that is incompatible with the reasons for which it was originally collected. The primary purposes for which we process your personal data are as follows:
- Account management: Creating, maintaining, and securing your fg99 player account, including processing login requests, managing your account balance, and recording your transaction history.
- Age and identity verification: Confirming that you are 18 years of age or older and that your identity matches the information provided at registration, in compliance with responsible gaming obligations.
- Payment processing: Processing deposits and withdrawals via bKash, Nagad, Rocket, Upay, and Bangladeshi bank transfers, and reconciling transaction records.
- Fraud prevention and anti-money laundering: Detecting, investigating, and preventing fraudulent activity, multi-accounting, bonus abuse, and money laundering through automated and manual review processes.
- Customer support: Responding to your support queries, complaints, and formal notices sent to our English-language support team at [email protected].
- Platform improvement: Analysing aggregated usage data to improve the fg99 platform, optimise game selection, and enhance the player experience for users in Dhaka, Chittagong, Sylhet, Khulna, Rajshahi, and across Bangladesh.
- Responsible gaming: Monitoring betting patterns to identify players who may be exhibiting signs of problem gambling, and administering self-exclusion, deposit limit, and time-out features.
- Marketing communications: Sending promotional emails or in-platform notifications about bonuses, tournaments, and new games — but only where you have explicitly opted in to receive such communications. You may opt out at any time.
- Legal compliance: Fulfilling obligations under applicable law, including responding to lawful requests from regulatory authorities and law enforcement agencies.
Marketing Opt-Out
You may withdraw your consent to receive marketing communications from fg99 at any time by contacting our support team at or updating your account preferences. Withdrawal of consent does not affect the lawfulness of processing carried out before withdrawal.
Responsible Gaming Monitoring
Behavioural data analysis is a core part of fg99's responsible gaming commitment. If our systems identify at-risk patterns in your play, we may proactively reach out. This is for your protection. 18+
Legal Basis for Processing
fg99 processes your personal data on one or more of the following legal bases, depending on the specific processing activity involved:
- Contractual necessity: The majority of fg99's data processing is necessary for the performance of the contract between you and fg99 — namely, the Terms & Conditions you accept at registration. Without processing your identity, payment, and transactional data, fg99 cannot provide you with its services.
- Legal obligation: Certain processing activities — particularly KYC identity verification, age verification, and anti-money laundering checks — are carried out to comply with applicable legal and regulatory obligations.
- Legitimate interests: fg99 processes certain categories of technical and behavioural data on the basis of its legitimate interests in operating a safe, secure, and commercially viable platform. This includes fraud detection, platform security, and aggregate analytics. Where we rely on legitimate interests, we have carried out a balancing assessment and concluded that our interests do not override your fundamental rights and freedoms.
- Consent: Where fg99 relies on consent as its legal basis — most notably for direct marketing communications — you have the right to withdraw that consent at any time without affecting the lawfulness of processing that occurred prior to withdrawal.
Processing Grounds at a Glance
- Contract performance — account & payments
- Legal obligation — KYC & AML checks
- Legitimate interests — fraud & security
- Consent — marketing communications
Data Sharing & Disclosure
fg99 does not sell, rent, or trade your personal data to any third party for their own marketing or commercial purposes. We share your personal data only in the limited circumstances described below, and only to the extent necessary for the stated purpose.
Payment Processing Partners
To process your deposits and withdrawals, fg99 must share relevant payment details with the payment providers you use — including bKash, Nagad, Rocket, Upay, Dutch-Bangla Bank, City Bank, BRAC Bank, Islami Bank, Sonali Bank, Visa, and Mastercard. Each of these providers operates under their own privacy policy and is responsible for their own data handling practices in relation to the transaction data they receive.
Identity Verification Services
To fulfil our KYC obligations, fg99 may share identity document data with third-party identity verification service providers. These providers are contractually bound to process your data only for the purpose of identity verification and to maintain appropriate security standards.
Fraud Detection and Anti-Money Laundering
fg99 may share transaction data and account information with specialist fraud detection partners and, where legally required, with relevant law enforcement or regulatory authorities in connection with anti-money laundering investigations.
Game Providers
When you play games on the fg99 platform powered by third-party providers (Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, Ezugi, and others), limited technical session data is shared with those providers to facilitate game delivery. Game providers do not receive your full identity or payment information. See Section 9 for more detail on third-party game providers.
Legal and Regulatory Disclosure
fg99 may disclose your personal data to government bodies, regulatory authorities, courts, or law enforcement agencies where required to do so by applicable law, a court order, or a formal regulatory directive. In such cases, fg99 will disclose only the minimum information required to comply with the legal obligation.
Who We Share Data With
- Payment providers (bKash, Nagad, Rocket, banks)
- KYC / identity verification partners
- Fraud detection specialists
- Game software providers (technical session data only)
- Regulators / law enforcement (where legally required)
We Do Not Sell Your Data
fg99 does not sell, rent, or barter your personal information to any third party for their own commercial use. Data is shared only where operationally necessary or legally required.
Data Retention
fg99 retains your personal data only for as long as is necessary for the purposes for which it was collected, or for as long as is required by applicable law. The following retention periods apply to the main categories of data we hold:
- Account and identity data: Retained for the duration of your active account, and for a minimum of five years following account closure, in order to meet anti-money laundering record-keeping requirements.
- Transaction and financial data: Retained for a minimum of five years following the date of each transaction, in accordance with financial record-keeping obligations.
- KYC verification documents: Retained for the duration of your account and for five years post-closure, or longer if required by a specific regulatory directive.
- Support communications: Email and in-platform support correspondence is retained for three years from the date of the last communication in each thread.
- Session and technical data: Aggregated analytics data is retained for up to 24 months. Individual session logs are retained for up to 90 days for fraud investigation purposes.
- Marketing consent records: Records of your marketing consent preferences are retained for the lifetime of your account and for three years following account closure.
When personal data is no longer required and the applicable retention period has expired, fg99 will securely delete or anonymise that data in accordance with our internal data disposal procedures.
Retention Periods at a Glance
- Account data: 5 years post-closure
- Transaction records: 5 years minimum
- KYC documents: 5 years post-closure
- Support logs: 3 years
- Session / technical logs: up to 90 days
- Analytics (aggregated): up to 24 months
Your Privacy Rights
fg99 respects your rights in relation to your personal data. The following rights are available to you as a data subject, and you may exercise any of them by contacting our support team at .
Right of Access
You may request a copy of the personal data fg99 holds about you. We will respond within 30 days of receiving a valid request.
Right to Rectification
If any personal data we hold about you is inaccurate or incomplete, you have the right to request that we correct it promptly.
Right to Erasure
You may request deletion of your personal data in certain circumstances, subject to our legal retention obligations outlined in Section 6.
Right to Restrict Processing
You may request that we restrict how we process your data in specific circumstances — for example, while a data accuracy dispute is under review.
Right to Data Portability
Where processing is based on consent or contract, you may request a copy of your data in a structured, machine-readable format for transfer to another service.
Right to Object
You may object to processing based on legitimate interests at any time. You may also withdraw consent for direct marketing communications at any time.
To exercise any of the rights listed above, please contact in writing with a clear description of your request and your registered account details. fg99 will acknowledge your request within two business days and provide a substantive response within 30 calendar days. In complex cases, this period may be extended by a further 30 days, in which case we will notify you of the extension and its reason.
Please note that some rights are subject to limitations. For example, the right to erasure does not apply where fg99 is required to retain data to comply with a legal obligation such as anti-money laundering record-keeping requirements. In cases where your request cannot be fulfilled in full, fg99 will explain the reasons clearly in writing.
Data Security
fg99 implements a comprehensive set of technical and organisational security measures designed to protect your personal data against unauthorised access, accidental loss, alteration, disclosure, or destruction. Our security framework includes the following measures:
- SSL/TLS encryption: All data transmitted between your device and fg99 servers is encrypted using industry-standard Transport Layer Security (TLS), ensuring that your login credentials, payment details, and personal information cannot be intercepted in transit.
- Data encryption at rest: Sensitive personal data stored on fg99 servers — including identity documents and payment information — is encrypted at rest using strong encryption algorithms.
- Access controls: Access to personal data within fg99's systems is restricted to authorised personnel on a strict need-to-know basis. All internal access to player data is logged and subject to periodic audit review.
- Intrusion detection: fg99 operates automated intrusion detection and anomaly monitoring systems that identify and respond to suspicious access patterns on a continuous basis.
- Secure payment processing: fg99 does not store full payment card numbers on its own servers. Card transactions are processed via PCI DSS-compliant payment gateways.
- Staff training: All fg99 personnel with access to personal data undergo regular data protection and security awareness training.
Despite these measures, no internet-based platform can guarantee absolute security. fg99 strongly recommends that you take responsibility for protecting your own account credentials — use a strong, unique password for your fg99 account and do not share your login details with any third party. If you suspect your account has been compromised, contact immediately.
Security Measures Summary
- SSL / TLS encryption in transit
- Data encryption at rest
- Role-based access controls
- Continuous intrusion detection
- PCI DSS-compliant card payments
- Regular staff security training
Protect Your Account
Never share your fg99 password with anyone, including fg99 support staff. Our team will never ask for your password. Use a strong, unique password and update it regularly.
Third-Party Game Providers
The fg99 platform hosts games developed and operated by third-party software providers, including Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, and Ezugi, among others. When you play a game on fg99, your device establishes a direct connection with the relevant game provider's servers to stream game content in real time.
In the course of delivering game content, game providers receive limited technical data necessary to run the game session — this typically includes a session token, your anonymised player identifier, and the stake and result data associated with each game round. Game providers do not receive your full name, NID number, date of birth, mobile number, email address, or payment account details directly from fg99.
Each third-party game provider operates under its own privacy policy and data protection obligations. fg99 selects game providers that maintain industry-standard security certifications and independent RNG (Random Number Generator) testing. Players who wish to understand how a specific game provider handles session data should refer to that provider's published privacy documentation.
fg99 is not responsible for the privacy or data handling practices of third-party game providers beyond the contractual obligations agreed between fg99 and those providers. However, fg99 only works with established, reputable providers whose data handling standards meet the expectations set out in this Privacy Policy.
Policy Updates
fg99 reserves the right to update or amend this Privacy Policy at any time to reflect changes in our data processing practices, changes in applicable law, or improvements to our platform and services. When material changes are made, fg99 will publish the revised Privacy Policy on this page with a new effective date prominently displayed at the top of the document.
Where a change to this Privacy Policy is particularly significant — for example, where we introduce a new category of data processing or a new type of third-party sharing — fg99 will endeavour to notify registered players via the email address associated with their account or via an in-platform notification prior to the change taking effect.
Minor amendments — such as corrections to typographical errors, clarifications of existing provisions, or updates to the list of payment or game provider partners — may be made without formal notification and take effect immediately upon publication.
It is your responsibility to review this Privacy Policy periodically. Your continued use of the fg99 platform following the publication of an updated Privacy Policy constitutes your acknowledgement of the revised terms. If you do not agree with any amendment to this Privacy Policy, you should stop using the platform and contact support to request account closure.
The version of this Privacy Policy that was in effect at the time of any specific data collection event will govern fg99's obligations in respect of that data, provided the relevant version can be identified from fg99's version records.
How We Notify You of Changes
- Updated effective date published on this page
- Email notification for material changes
- In-platform notification for significant updates
- Minor corrections take effect immediately
Contact & Privacy Enquiries
If you have any questions, concerns, or requests relating to this Privacy Policy or to the way fg99 handles your personal data, please contact our support team in writing. All privacy-related enquiries are handled by fg99's English-language support team, who are available 24 hours a day, 7 days a week, including all Bangladeshi public holidays such as Eid, Victory Day (16 December), and Independence Day (26 March).
To exercise any of your data subject rights described in Section 7, or to raise a concern about our data practices, please email us with the subject line "Privacy Enquiry" and include your registered account details so that we can locate your records and respond accurately. We will acknowledge receipt of your enquiry within two business days and provide a full response within 30 calendar days.
fg99 does not provide a publicly listed telephone number for privacy or support enquiries. All communications are conducted in writing via email or the in-platform messaging system, ensuring a complete and auditable record of every interaction. This approach protects both you and fg99 in the event of any subsequent dispute or regulatory review.
Contact details for all privacy and data protection enquiries:
- Privacy Enquiries Email:
- Subject Line: "Privacy Enquiry" or "Data Subject Request"
- Support Hours: 24 hours a day, 7 days a week, 365 days a year
- Response Time: Acknowledgement within 2 business days; full response within 30 calendar days
- Language: English
- Time Zone: Bangladesh Standard Time (BST, UTC+6)
For responsible gaming concerns — including requests to set deposit limits, activate a time-out, or apply for self-exclusion — please also visit the fg99 Responsible Gaming page, which contains dedicated self-help tools and guidance for players who feel that gambling may be affecting their wellbeing.
Contact fg99 Privacy Team
- Email:
- Available 24/7 in English
- BST (UTC+6) time zone
- All Bangladeshi public holidays covered
Related Policies
A Platform That Puts Your Privacy First
At fg99, data protection is not an afterthought — it is built into the foundation of how we operate. Here is what that commitment looks like in practice.
SSL-Secured Platform
Every connection to fg99 is protected by industry-standard TLS encryption. Your personal and financial data travels safely between your device and our servers at all times.
No Data Selling
fg99 never sells, rents, or trades your personal information to third parties for their own marketing or commercial purposes. Your data is yours.
Full Data Subject Rights
Access, correct, delete, or export your personal data at any time by contacting our support team. We respond to all data subject requests within 30 calendar days.
Secure BDT Payments
Deposits and withdrawals via bKash, Nagad, Rocket, and Bangladeshi banks are processed through secure, compliant payment gateways. We do not store full card numbers on our servers.
Responsible Gaming Protection
Behavioural data is used constructively — to identify at-risk players and offer protection tools. fg99 uses your data to keep you safe, not just to run the business. 18+
English Support 24/7
Our dedicated English-language support team handles all privacy enquiries around the clock, including all Bangladeshi public holidays. Clear, professional, and prompt responses every time.
Ready to Play on Bangladesh's Trusted Casino Platform?
Now that you have reviewed the fg99 Privacy Policy, explore the full platform. Live casino, cricket betting, slots, and more — all built with your security and privacy in mind. 18+